H.M. Government's Department for Business Innovation & Skills (BIS) have published a plain English summary of the key elements of the
Consumer Rights Act 2015 (CRA).
The main parts of the Consumer Rights Act 2015 came into force on 1st October 2015.
The Consumer Rights Act replaces a number of laws with regard to
business-to-consumer transactions, including the Sale of Goods Act 1979
and the Supply of Goods and Services Act 1982.
It will be clearer and easier to understand, meaning that consumers can buy and businesses can sell to them with confidence.
BIS's summary is not intended to be a
comprehensive guide to the new consumer rights, but rather a general
overview, focusing on the most common issues.
The summary can be
downloaded and edited in Word format so that traders can tailor the
wording to their own business, in order to assist both staff and
customers.
The guidance also covers the new alternative dispute resolution requirement under the
Consumer ADR Regulations (SI 2015/542) that requires traders to provide certain information about ADR to consumers.
BIS has also published a checklist for the CRA to help businesses to be sure they are ready for the changes made upon 1st October.
Both the summary and checklist can be accessed by clicking on the link below.
http://www.businesscompanion.info/en/news-and-updates/consumer-rights-act
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